Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days and shipped free with tracking. Delivery typically takes 7–15 business days depending on your location. You'll get a tracking link by email as soon as your order ships.
Do you ship internationally?
Yes — we ship worldwide, and every order includes tracking.
What's your return policy?
You can return most items within 30 days of delivery for a refund or replacement. Items should be unused and in their original packaging where possible. Email support@malvette.com with your order number to start a return.
What are your bags made from?
Materials vary by style. Check the Specifications section on each product page for the exact materials, dimensions, and care instructions for that bag.
How do I track my order?
Once your order ships, we'll email you a tracking link so you can follow it the whole way.
Can I change or cancel my order after placing it?
Orders move fast — email support@malvette.com as soon as possible and we'll do our best to help before it ships.
What if my bag arrives faulty or damaged?
Send us a photo at support@malvette.com and we'll make it right, no fuss.
What payment methods do you accept?
We accept all major credit and debit cards, along with the other secure checkout options available at checkout.